PRIVACY POLICY

Last updated: September 2026

Royal GTA Auto respects your privacy and handles your personal information in line with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act. This policy explains what we collect, why we collect it, how we use it and what control you have over it. It applies to this website and to the services we provide at our North York location.

Information We Collect

We collect information you give us directly when you request a quote, book a service, call the shop on 416 848 8798 or leave a message through our contact page. This usually includes your name, phone number, email address, vehicle details such as year, make, model and registration, and any information you choose to include in your message.

When you bring a vehicle in, we also record service history, work performed and photographs of the vehicle before and after the work. Photographs are used for our own records and, where you have agreed, may appear in our gallery.

We collect some information automatically when you visit this website, including your IP address, browser type, device type, pages viewed, time spent on the site and the page that referred you. This is collected through cookies and similar technologies and is used to understand how the site is used and to improve it.

How We Use Your Information

We use your information to respond to enquiries and provide quotes, to book and carry out work on your vehicle, to contact you about a job in progress, to process payments, to keep service records and warranty registrations, to deal with insurance companies where you have asked us to, and to meet our legal and accounting obligations.

We may also use your contact details to follow up about a service you enquired about or to send occasional information about our services. You can opt out of that at any time by calling 416 848 8798.

Sharing Your Information

We do not sell your personal information to anyone. We share it only where it is necessary to do the work you have asked for. That can include:

• Product manufacturers, where a paint protection film or ceramic coating warranty is registered against your vehicle
• Insurance companies and adjusters, where you have authorised us to handle a collision repair claim
• Parts suppliers, where a part is ordered specifically for your vehicle
• Payment processors and our accountants or advisors

We may also disclose information where we are required to by law or by a court order.

Cookies and Analytics

This website uses cookies to keep the site working properly and to understand how visitors use it. Some cookies are essential and the site will not function correctly without them. Others are used for analytics and advertising measurement. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended if you do.

Third Party Services

This website may link to other websites, and we may use third party tools for analytics, booking, messaging or advertising. Those services operate under their own privacy policies and we are not responsible for how they handle your information. We recommend reviewing the privacy policy of any third party site or service you use.

How We Protect Your Information

We take reasonable steps to protect personal information against loss, theft and unauthorised access, including restricting access to those who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take the protection of your information seriously and act quickly if a problem is identified.

How Long We Keep It

We keep personal information for as long as it is needed for the purpose it was collected, and for as long as we are required to keep it for tax, warranty and legal reasons. Service records and warranty registrations are typically kept for the length of the warranty and a reasonable period afterwards. Information we no longer need is securely destroyed or anonymised.

Your Rights

You have the right to ask what personal information we hold about you, to request a copy of it, to have inaccurate information corrected, and to withdraw consent for marketing communications at any time. You can also ask us to delete information we are not legally required to keep.

To make any of these requests, call the shop on 416 848 8798 or visit us in person at the address below.

Changes to This Policy

We may update this policy from time to time to reflect changes in how we operate or changes in the law. The current version is always the one published on this page, with the date it was last updated shown at the top. Continuing to use this website after a change means you accept the updated policy.

Contact Us

If you have questions about this policy or about how we handle your information, contact us at:

Royal GTA Auto
77 Martin Ross Avenue
North York, Ontario M3J 2L5
Canada
416 848 8798

Mon to Fri 10:00 AM to 7:00 PM, Saturday 10:00 AM to 4:00 PM, Sunday closed.

See also our terms and conditions.